HomeServe UK vs Red.co.uk: most-reported complaints compared
Most-reported issues at HomeServe UK and Red.co.uk, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
HomeServe UK
TrustScore 4.6 · 191,540 reviews on Trustpilot.
3,497 reviews analysed, 2026-03-04 to 2026-09-27.
Complaint rate (recent window): 9%
100% of negative reviews get a company reply.
“failed to resolve the problem. Each time I had to wait in for up to ten hours, they either failed to turn up”
Red.co.uk
TrustScore 4.8 · 494 reviews on Trustpilot.
173 reviews analysed, 2026-01-19 to 2026-09-18.
Complaint rate (recent window): 3%
14% of negative reviews get a company reply.
“said they call but never did so I messaged again”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | HomeServe UK | Red.co.uk |
|---|---|---|
| Support unreachable | 7% | 67% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, HomeServe UK or Red.co.uk.