Home From Home Vacations vs Sonder: most-reported complaints compared
Most-reported issues at Home From Home Vacations and Sonder, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Home From Home Vacations
TrustScore 3.1 · 216 reviews on Trustpilot.
100 reviews analysed, 2018-10-27 to 2026-03-18.
Complaint rate (recent window): 19%
100% of negative reviews get a company reply.
“did not respond to emails. Eventually got a refund after 6 weeks”
Sonder
TrustScore 1.3 · 602 reviews on Trustpilot.
100 reviews analysed, 2024-06-18 to 2026-01-25.
Complaint rate (recent window): 92%
0% of negative reviews get a company reply.
“Their only remedy was - to offer ear plugs.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Home From Home Vacations | Sonder |
|---|---|---|
| Support unreachable | 32% | 20% |
| Refund refused | 26% | 14% |
| Not as described | 10% | 16% |
| Support unhelpful | 10% | 39% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Home From Home Vacations or Sonder.