Hobbii vs Purl Soho: most-reported complaints compared
Most-reported issues at Hobbii and Purl Soho, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Hobbii
TrustScore 4.8 · 11,944 reviews on Trustpilot.
357 reviews analysed, 2025-04-04 to 2026-09-23.
Complaint rate (recent window): 5%
96% of negative reviews get a company reply.
“I ordered the multi-coloured wool and almost every new colour had been knotted to join the wool”
Purl Soho
TrustScore 4.9 · 2,629 reviews on Trustpilot.
390 reviews analysed, 2025-05-13 to 2026-09-16.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“The Cattail Silk yarn does not knit anywhere near the recommended gauge”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Hobbii | Purl Soho |
|---|---|---|
| Faulty product | 23% | 14% |
| Delivery failed | 22% | 23% |
| Not as described | 21% | 30% |
| Delivery late | 13% | 12% |
| Other | 11% | 10% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Hobbii or Purl Soho.