Halifax vs AXA UK Car and Home: most-reported complaints compared
Most-reported issues at Halifax and AXA UK Car and Home, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Halifax
TrustScore 1.7 · 6,382 reviews on Trustpilot.
173 reviews analysed, 2026-07-17 to 2026-09-24.
Complaint rate (recent window): 87%
0% of negative reviews get a company reply.
“I was told "The Computer says no !" I then asked what I could do and was told I had to drive to where I was buying the car from”
AXA UK Car and Home
TrustScore 4.4 · 30,369 reviews on Trustpilot.
473 reviews analysed, 2026-06-12 to 2026-09-22.
Complaint rate (recent window): 17%
99% of negative reviews get a company reply.
“get cut off after 30 mins of being on hold”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Halifax | AXA UK Car and Home |
|---|---|---|
| Support unhelpful | 45% | 40% |
| Account/app problems | 35% | 8% |
| Support unreachable | 34% | 23% |
| Other | 9% | 9% |
| Overcharging | 3% | 9% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Halifax or AXA UK Car and Home.