Halifax vs Visicover: most-reported complaints compared
Most-reported issues at Halifax and Visicover, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Halifax
TrustScore 1.7 · 6,382 reviews on Trustpilot.
173 reviews analysed, 2026-07-17 to 2026-09-24.
Complaint rate (recent window): 87%
0% of negative reviews get a company reply.
“I was told "The Computer says no !" I then asked what I could do and was told I had to drive to where I was buying the car from”
Visicover
TrustScore 4.9 · 1,176 reviews on Trustpilot.
235 reviews analysed, 2023-12-18 to 2026-09-02.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“plus there is no phone number to contact anyone for help”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Halifax | Visicover |
|---|---|---|
| Support unreachable | 34% | 57% |
| Overcharging | 3% | 14% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Halifax or Visicover.