Halifax vs Red.co.uk: most-reported complaints compared
Most-reported issues at Halifax and Red.co.uk, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Halifax
TrustScore 1.7 · 6,382 reviews on Trustpilot.
173 reviews analysed, 2026-07-17 to 2026-09-24.
Complaint rate (recent window): 87%
0% of negative reviews get a company reply.
“I was told "The Computer says no !" I then asked what I could do and was told I had to drive to where I was buying the car from”
Red.co.uk
TrustScore 4.8 · 494 reviews on Trustpilot.
173 reviews analysed, 2026-01-19 to 2026-09-18.
Complaint rate (recent window): 3%
14% of negative reviews get a company reply.
“said they call but never did so I messaged again”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Halifax | Red.co.uk |
|---|---|---|
| Support unreachable | 34% | 67% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Halifax or Red.co.uk.