Glacier Insurance Company vs The General®: most-reported complaints compared
Most-reported issues at Glacier Insurance Company and The General®, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Glacier Insurance Company
TrustScore 4.7 · 1,325 reviews on Trustpilot.
303 reviews analysed, 2021-02-04 to 2026-09-12.
Complaint rate (recent window): 8%
74% of negative reviews get a company reply.
“The agents don't return calls in a timely fashion”
The General®
TrustScore 4.7 · 143,481 reviews on Trustpilot.
2,202 reviews analysed, 2025-07-27 to 2026-09-27.
Complaint rate (recent window): 3%
94% of negative reviews get a company reply.
“It gave one price and then changed to a different price”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Glacier Insurance Company | The General® |
|---|---|---|
| Support unhelpful | 19% | 7% |
| Account/app problems | 17% | 10% |
| Billing errors | 12% | 8% |
| Other | 11% | 16% |
| Overcharging | 7% | 26% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Glacier Insurance Company or The General®.