Bits vs Creation: most-reported complaints compared
Most-reported issues at Bits and Creation, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Bits
TrustScore 4.7 · 3,953 reviews on Trustpilot.
336 reviews analysed, 2026-02-14 to 2026-09-17.
Complaint rate (recent window): 6%
22% of negative reviews get a company reply.
“fraudulent payments leave your account to max out your borrowing again”
Creation
TrustScore 4.7 · 119,496 reviews on Trustpilot.
2,885 reviews analysed, 2025-07-22 to 2026-09-27.
Complaint rate (recent window): 13%
99% of negative reviews get a company reply.
“System crashed during iPhone 18 pre-order meaning I wasted an hour”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Bits | Creation |
|---|---|---|
| Support unhelpful | 18% | 24% |
| Support unreachable | 18% | 16% |
| Misleading pricing | 15% | 5% |
| Other | 15% | 10% |
| Account/app problems | 13% | 46% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Bits or Creation.