Bits vs Wise : most-reported complaints compared
Most-reported issues at Bits and Wise , according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Bits
TrustScore 4.7 · 3,953 reviews on Trustpilot.
336 reviews analysed, 2026-02-14 to 2026-09-17.
Complaint rate (recent window): 6%
22% of negative reviews get a company reply.
“fraudulent payments leave your account to max out your borrowing again”
Wise
TrustScore 4.3 · 301,516 reviews on Trustpilot.
3,228 reviews analysed, 2026-04-01 to 2026-09-27.
Complaint rate (recent window): 23%
79% of negative reviews get a company reply.
“they suddenly restricted all three of my accounts at the same time”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Bits | Wise |
|---|---|---|
| Support unhelpful | 18% | 31% |
| Support unreachable | 18% | 17% |
| Other | 15% | 11% |
| Account/app problems | 13% | 50% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Bits or Wise .