Bits vs Premium Credit: most-reported complaints compared
Most-reported issues at Bits and Premium Credit, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Bits
TrustScore 4.7 · 3,953 reviews on Trustpilot.
336 reviews analysed, 2026-02-14 to 2026-09-17.
Complaint rate (recent window): 6%
22% of negative reviews get a company reply.
“fraudulent payments leave your account to max out your borrowing again”
Premium Credit
TrustScore 4.5 · 121,635 reviews on Trustpilot.
2,620 reviews analysed, 2025-11-21 to 2026-09-27.
Complaint rate (recent window): 10%
100% of negative reviews get a company reply.
“threatened to cancel it due to credit history”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Bits | Premium Credit |
|---|---|---|
| Support unhelpful | 18% | 17% |
| Support unreachable | 18% | 10% |
| Other | 15% | 22% |
| Account/app problems | 13% | 24% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Bits or Premium Credit.