Abound vs Oakbrook Loans: most-reported complaints compared
Most-reported issues at Abound and Oakbrook Loans, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Abound
TrustScore 4.9 · 27,110 reviews on Trustpilot.
1,457 reviews analysed, 2026-04-05 to 2026-09-20.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“They then sent me a screenshot of some completely random payment details, saying that they were linked to my account.”
Oakbrook Loans
TrustScore 4.8 · 3,344 reviews on Trustpilot.
578 reviews analysed, 2025-10-01 to 2026-09-23.
Complaint rate (recent window): 3%
60% of negative reviews get a company reply.
“After almost a year, and through a lengthy complaints process, I am still waiting for clear answers, and it is seriously affecting my health.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Abound | Oakbrook Loans |
|---|---|---|
| Support unhelpful | 30% | 21% |
| Other | 22% | 15% |
| Support unreachable | 19% | 18% |
| Billing errors | 15% | 16% |
| Overcharging | 8% | 16% |
| Misleading pricing | 8% | 21% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Abound or Oakbrook Loans.