FrithRugs vs Osborne & Little: most-reported complaints compared
Most-reported issues at FrithRugs and Osborne & Little, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
FrithRugs
TrustScore 4.9 · 2,926 reviews on Trustpilot.
162 reviews analysed, 2018-03-12 to 2026-09-03.
Complaint rate (recent window): 1%
0% of negative reviews get a company reply.
“The end of March came with no further contact from Leekes or the manufacturer”
Osborne & Little
TrustScore 2.3 · 6 reviews on Trustpilot.
6 reviews analysed, 2017-08-03 to 2026-07-10.
Complaint rate (recent window): 83%
0% of negative reviews get a company reply.
“their tools are dull, welding is that of 1800, the handle and the cutting part of the punch are offset by 1cm”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | FrithRugs | Osborne & Little |
|---|---|---|
| Support unhelpful | 12% | 60% |
| Faulty product | 10% | 100% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, FrithRugs or Osborne & Little.