Found vs Paylaterr: most-reported complaints compared
Most-reported issues at Found and Paylaterr, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Found
TrustScore 4.5 · 1,414 reviews on Trustpilot.
383 reviews analysed, 2022-01-19 to 2026-09-23.
Complaint rate (recent window): 10%
7% of negative reviews get a company reply.
“when you have a personal issue you can't talk to a live person?”
Paylaterr
TrustScore 1.3 · 479 reviews on Trustpilot.
441 reviews analysed, 2026-06-28 to 2026-09-24.
Complaint rate (recent window): 94%
98% of negative reviews get a company reply.
“They took my money and did not make my car payment!! Calls only good to voicemail”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Found | Paylaterr |
|---|---|---|
| Account/app problems | 38% | 11% |
| Support unreachable | 37% | 72% |
| Support unhelpful | 24% | 14% |
| Billing errors | 16% | 35% |
| Refund refused | 7% | 10% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Found or Paylaterr.