Fohen vs Harts Of Stur: most-reported complaints compared
Most-reported issues at Fohen and Harts Of Stur, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Fohen
TrustScore 4 · 1,677 reviews on Trustpilot.
416 reviews analysed, 2019-12-09 to 2026-09-16.
Complaint rate (recent window): 23%
35% of negative reviews get a company reply.
“After the new filter was installed my tap has failed and is now useless.”
Harts Of Stur
TrustScore 4.8 · 29,384 reviews on Trustpilot.
565 reviews analysed, 2026-04-10 to 2026-09-23.
Complaint rate (recent window): 6%
100% of negative reviews get a company reply.
“Instead of honouring this, Harts of Stur insisted on inspecting the machine”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Fohen | Harts Of Stur |
|---|---|---|
| Faulty product | 52% | 36% |
| Support unhelpful | 35% | 24% |
| Delivery late | 8% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Fohen or Harts Of Stur.