FOCUS Online vs Google: most-reported complaints compared
Most-reported issues at FOCUS Online and Google, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
FOCUS Online
TrustScore 1.2 · 1,147 reviews on Trustpilot.
7 reviews analysed, 2021-09-08 to 2025-05-29.
Complaint rate (recent window): 33%
0% of negative reviews get a company reply.
“They send me magazines to a subscription that I did not want”
TrustScore 2.6 · 28 reviews on Trustpilot.
14 reviews analysed, 2023-03-18 to 2026-06-16.
Complaint rate (recent window): 14%
0% of negative reviews get a company reply.
“This ruined the event for me and makes me want to disable Google News notifications completely.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, FOCUS Online or Google.