Fluro vs Refundee: most-reported complaints compared
Most-reported issues at Fluro and Refundee, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Fluro
TrustScore 4.9 · 2,946 reviews on Trustpilot.
287 reviews analysed, 2022-11-17 to 2026-09-07.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“told no on a £482 repayment”
Refundee
TrustScore 4.7 · 794 reviews on Trustpilot.
187 reviews analysed, 2025-08-15 to 2026-09-23.
Complaint rate (recent window): 6%
36% of negative reviews get a company reply.
“Misleading advertising and very poor communication.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Fluro | Refundee |
|---|---|---|
| Other | 35% | 27% |
| Misleading pricing | 22% | 18% |
| Support unreachable | 14% | 36% |
| Support unhelpful | 11% | 18% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Fluro or Refundee.