FirstMortgage vs Loan.co.uk: most-reported complaints compared
Most-reported issues at FirstMortgage and Loan.co.uk, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
FirstMortgage
TrustScore 5 · 34,243 reviews on Trustpilot.
597 reviews analysed, 2024-04-22 to 2026-09-07.
Complaint rate (recent window): 2%
7% of negative reviews get a company reply.
“communication was poor and I received little to no meaningful support”
Loan.co.uk
TrustScore 4.9 · 3,220 reviews on Trustpilot.
316 reviews analysed, 2023-10-24 to 2026-09-02.
Complaint rate (recent window): 1%
40% of negative reviews get a company reply.
“we were, again, told that we had to ‘speak to someone’ to stop the application”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | FirstMortgage | Loan.co.uk |
|---|---|---|
| Support unhelpful | 51% | 49% |
| Support unreachable | 32% | 17% |
| Misleading pricing | 10% | 11% |
| Other | 8% | 23% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, FirstMortgage or Loan.co.uk.