FirstMortgage vs Key Solutions: most-reported complaints compared
Most-reported issues at FirstMortgage and Key Solutions, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
FirstMortgage
TrustScore 5 · 34,243 reviews on Trustpilot.
597 reviews analysed, 2024-04-22 to 2026-09-07.
Complaint rate (recent window): 2%
7% of negative reviews get a company reply.
“communication was poor and I received little to no meaningful support”
Key Solutions
TrustScore 5 · 3,003 reviews on Trustpilot.
234 reviews analysed, 2017-07-19 to 2026-09-02.
Complaint rate (recent window): 0%
0% of negative reviews get a company reply.
“I was highly surprised that I didn’t receive a follow up email outlining some of the recommendations”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | FirstMortgage | Key Solutions |
|---|---|---|
| Support unhelpful | 51% | 73% |
| Support unreachable | 32% | 35% |
| Billing errors | 3% | 8% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, FirstMortgage or Key Solutions.