Exodus Adventure Travels vs Jet2holidays: most-reported complaints compared
Most-reported issues at Exodus Adventure Travels and Jet2holidays, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Exodus Adventure Travels
TrustScore 4.9 · 5,675 reviews on Trustpilot.
305 reviews analysed, 2024-07-09 to 2026-09-01.
Complaint rate (recent window): 2%
88% of negative reviews get a company reply.
“I then asked for a call back which im still waiting for but now its taken so long i have missed out on the offer”
Jet2holidays
TrustScore 4.4 · 491,760 reviews on Trustpilot.
3,805 reviews analysed, 2026-07-29 to 2026-09-27.
Complaint rate (recent window): 17%
98% of negative reviews get a company reply.
“the pictures you advertised are not true reality is the so called children pool has been filled in”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Exodus Adventure Travels | Jet2holidays |
|---|---|---|
| Support unhelpful | 30% | 15% |
| Other | 16% | 32% |
| Support unreachable | 14% | 7% |
| Not as described | 12% | 33% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Exodus Adventure Travels or Jet2holidays.