Exeter Finance vs Spotloan: most-reported complaints compared
Most-reported issues at Exeter Finance and Spotloan, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Exeter Finance
TrustScore 4.5 · 16,462 reviews on Trustpilot.
694 reviews analysed, 2026-05-01 to 2026-09-23.
Complaint rate (recent window): 15%
99% of negative reviews get a company reply.
“Logging in, and interest rate.”
Spotloan
TrustScore 4.5 · 30,442 reviews on Trustpilot.
600 reviews analysed, 2026-06-12 to 2026-09-23.
Complaint rate (recent window): 10%
99% of negative reviews get a company reply.
“paying triple the amount that you borrow”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Exeter Finance | Spotloan |
|---|---|---|
| Account/app problems | 24% | 6% |
| Overcharging | 21% | 38% |
| Support unhelpful | 20% | 8% |
| Other | 14% | 26% |
| Billing errors | 9% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Exeter Finance or Spotloan.