Exeter Finance vs OneMain Financial: most-reported complaints compared
Most-reported issues at Exeter Finance and OneMain Financial, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Exeter Finance
TrustScore 4.5 · 16,462 reviews on Trustpilot.
694 reviews analysed, 2026-05-01 to 2026-09-23.
Complaint rate (recent window): 15%
99% of negative reviews get a company reply.
“Logging in, and interest rate.”
OneMain Financial
TrustScore 4.6 · 81,046 reviews on Trustpilot.
1,621 reviews analysed, 2023-07-25 to 2026-09-27.
Complaint rate (recent window): 10%
86% of negative reviews get a company reply.
“Very disrespectful tone and attitude. I simply asked what would be the monthly payments”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Exeter Finance | OneMain Financial |
|---|---|---|
| Overcharging | 21% | 11% |
| Support unhelpful | 20% | 32% |
| Other | 14% | 18% |
| Support unreachable | 13% | 11% |
| Billing errors | 9% | 13% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Exeter Finance or OneMain Financial.