E.ON Energie Deutschland GmbH vs Octopus Energy Germany: most-reported complaints compared
Most-reported issues at E.ON Energie Deutschland GmbH and Octopus Energy Germany, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
E.ON Energie Deutschland GmbH
TrustScore 4.3 · 77,349 reviews on Trustpilot.
164 reviews analysed, 2020-11-04 to 2026-08-25.
Complaint rate (recent window): 21%
100% of negative reviews get a company reply.
“Contracts sitting in limbo for weeks, disappearing from the portal, and no reply to a cancellation email is unacceptable.”
Octopus Energy Germany
TrustScore 4.8 · 101,748 reviews on Trustpilot.
129 reviews analysed, 2021-07-07 to 2026-08-22.
Complaint rate (recent window): 4%
97% of negative reviews get a company reply.
“Clearly wrong information Complete lack of process”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | E.ON Energie Deutschland GmbH | Octopus Energy Germany |
|---|---|---|
| Support unreachable | 42% | 29% |
| Support unhelpful | 24% | 36% |
| Billing errors | 18% | 13% |
| Contract term changes | 10% | 10% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, E.ON Energie Deutschland GmbH or Octopus Energy Germany.