Enchanting Travels vs TopBusinessClass: most-reported complaints compared
Most-reported issues at Enchanting Travels and TopBusinessClass, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Enchanting Travels
TrustScore 4.9 · 3,228 reviews on Trustpilot.
254 reviews analysed, 2016-12-07 to 2026-09-01.
Complaint rate (recent window): 0%
67% of negative reviews get a company reply.
“I hired your company and paid a lot of money to do so to save me time. You failed.”
TopBusinessClass
TrustScore 4.8 · 6,166 reviews on Trustpilot.
539 reviews analysed, 2025-10-29 to 2026-09-24.
Complaint rate (recent window): 3%
80% of negative reviews get a company reply.
“I was met with a defensive, hostile response from an agent stating they had already quietly cancelled my transaction the day prior without ever notifying me.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Enchanting Travels | TopBusinessClass |
|---|---|---|
| Support unhelpful | 33% | 40% |
| Overcharging | 15% | 19% |
| Support unreachable | 6% | 19% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Enchanting Travels or TopBusinessClass.