Enchanting Travels vs Headout: most-reported complaints compared
Most-reported issues at Enchanting Travels and Headout, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Enchanting Travels
TrustScore 4.9 · 3,228 reviews on Trustpilot.
254 reviews analysed, 2016-12-07 to 2026-09-01.
Complaint rate (recent window): 0%
67% of negative reviews get a company reply.
“I hired your company and paid a lot of money to do so to save me time. You failed.”
Headout
TrustScore 4.4 · 63,552 reviews on Trustpilot.
1,844 reviews analysed, 2025-02-22 to 2026-09-23.
Complaint rate (recent window): 14%
100% of negative reviews get a company reply.
“However, my request was declined.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Enchanting Travels | Headout |
|---|---|---|
| Not as described | 42% | 18% |
| Support unhelpful | 33% | 21% |
| Other | 21% | 15% |
| Support unreachable | 6% | 8% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Enchanting Travels or Headout.