Enchanting Travels vs Fly Luxury: most-reported complaints compared
Most-reported issues at Enchanting Travels and Fly Luxury, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Enchanting Travels
TrustScore 4.9 · 3,228 reviews on Trustpilot.
254 reviews analysed, 2016-12-07 to 2026-09-01.
Complaint rate (recent window): 0%
67% of negative reviews get a company reply.
“I hired your company and paid a lot of money to do so to save me time. You failed.”
Fly Luxury
TrustScore 4.9 · 2,041 reviews on Trustpilot.
346 reviews analysed, 2024-01-15 to 2026-09-24.
Complaint rate (recent window): 4%
58% of negative reviews get a company reply.
“Turns out it’s 3800 EACH!”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Enchanting Travels | Fly Luxury |
|---|---|---|
| Not as described | 42% | 21% |
| Support unhelpful | 33% | 21% |
| Other | 21% | 18% |
| Overcharging | 15% | 14% |
| Support unreachable | 6% | 21% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Enchanting Travels or Fly Luxury.