EECU Credit Union vs BankFive: most-reported complaints compared
Most-reported issues at EECU Credit Union and BankFive, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
EECU Credit Union
TrustScore 4.6 · 1,926 reviews on Trustpilot.
357 reviews analysed, 2020-04-07 to 2026-09-22.
Complaint rate (recent window): 7%
0% of negative reviews get a company reply.
“The customer service team is barely aware of their jobs.”
BankFive
TrustScore 4.7 · 5,913 reviews on Trustpilot.
313 reviews analysed, 2025-11-25 to 2026-09-23.
Complaint rate (recent window): 8%
100% of negative reviews get a company reply.
“Terrible customer service shunting us around and around to different departments repeatedly”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | EECU Credit Union | BankFive |
|---|---|---|
| Support unhelpful | 27% | 40% |
| Support unreachable | 26% | 12% |
| Other | 17% | 19% |
| Account/app problems | 16% | 27% |
| Billing errors | 8% | 8% |
| Overcharging | 5% | 4% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, EECU Credit Union or BankFive.