EECU Credit Union vs Merrick Bank: most-reported complaints compared
Most-reported issues at EECU Credit Union and Merrick Bank, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
EECU Credit Union
TrustScore 4.6 · 1,926 reviews on Trustpilot.
357 reviews analysed, 2020-04-07 to 2026-09-22.
Complaint rate (recent window): 7%
0% of negative reviews get a company reply.
“The customer service team is barely aware of their jobs.”
Merrick Bank
TrustScore 4.5 · 19,797 reviews on Trustpilot.
368 reviews analysed, 2026-05-11 to 2026-09-23.
Complaint rate (recent window): 8%
99% of negative reviews get a company reply.
“I did not receive the card in the timeframe that was promised, so I called to check the status.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | EECU Credit Union | Merrick Bank |
|---|---|---|
| Support unhelpful | 27% | 29% |
| Support unreachable | 26% | 9% |
| Other | 17% | 6% |
| Account/app problems | 16% | 14% |
| Billing errors | 8% | 28% |
| Overcharging | 5% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, EECU Credit Union or Merrick Bank.