Direct Line Cruises vs Online Vacation Center: most-reported complaints compared
Most-reported issues at Direct Line Cruises and Online Vacation Center, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Direct Line Cruises
TrustScore 4.8 · 11,077 reviews on Trustpilot.
408 reviews analysed, 2025-01-28 to 2026-09-19.
Complaint rate (recent window): 4%
92% of negative reviews get a company reply.
“None of this happened.”
Online Vacation Center
TrustScore 4.9 · 1,623 reviews on Trustpilot.
241 reviews analysed, 2024-03-13 to 2026-09-02.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“They never sent me a confirmation number. After two days on the phone and sending emails we were finally able to make the payment.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Direct Line Cruises | Online Vacation Center |
|---|---|---|
| Support unhelpful | 32% | 30% |
| Support unreachable | 29% | 30% |
| Misleading pricing | 18% | 9% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Direct Line Cruises or Online Vacation Center.