Dexam vs Potters Cookshop: most-reported complaints compared
Most-reported issues at Dexam and Potters Cookshop, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Dexam
TrustScore 4.7 · 105 reviews on Trustpilot.
100 reviews analysed, 2020-05-22 to 2026-08-22.
Complaint rate (recent window): 7%
100% of negative reviews get a company reply.
“the delivery experience was later than I thought and disappointing.”
Potters Cookshop
TrustScore 4.9 · 9,457 reviews on Trustpilot.
453 reviews analysed, 2023-03-21 to 2026-09-23.
Complaint rate (recent window): 4%
9% of negative reviews get a company reply.
“Reached out to Potters by direct email and online message portal last Wednesday & still have heard nothing from this company.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Dexam | Potters Cookshop |
|---|---|---|
| Delivery late | 43% | 13% |
| Faulty product | 29% | 26% |
| Delivery failed | 29% | 32% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Dexam or Potters Cookshop.