Cover Today vs Secure For Life: most-reported complaints compared
Most-reported issues at Cover Today and Secure For Life, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Cover Today
TrustScore 4.9 · 7,199 reviews on Trustpilot.
318 reviews analysed, 2023-02-16 to 2026-08-30.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“as of April 2024 - NOTHING. No satisfactory answers to my e-mailed questions”
Secure For Life
TrustScore 4.9 · 10,425 reviews on Trustpilot.
400 reviews analysed, 2019-05-04 to 2026-09-11.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“they passed my details on to other companies even though they claim they don’t do that”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Cover Today | Secure For Life |
|---|---|---|
| Support unhelpful | 30% | 21% |
| Other | 26% | 30% |
| Misleading pricing | 24% | 29% |
| Support unreachable | 11% | 14% |
| Hard to cancel | 6% | 11% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Cover Today or Secure For Life.