Countingup vs Paragon Bank: most-reported complaints compared
Most-reported issues at Countingup and Paragon Bank, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Countingup
TrustScore 4.2 · 3,209 reviews on Trustpilot.
265 reviews analysed, 2025-03-04 to 2026-09-14.
Complaint rate (recent window): 18%
100% of negative reviews get a company reply.
“the App shows that Payments out are disabled”
Paragon Bank
TrustScore 4.7 · 11,721 reviews on Trustpilot.
501 reviews analysed, 2025-03-23 to 2026-09-17.
Complaint rate (recent window): 9%
98% of negative reviews get a company reply.
“I cannot access or move MY money as upon maturity of my 1 yr fixed rate account”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Countingup | Paragon Bank |
|---|---|---|
| Account/app problems | 38% | 45% |
| Support unreachable | 30% | 9% |
| Support unhelpful | 25% | 26% |
| Other | 11% | 16% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Countingup or Paragon Bank.