Cotton Traders vs Next: most-reported complaints compared
Most-reported issues at Cotton Traders and Next, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Cotton Traders
TrustScore 4.4 · 216,019 reviews on Trustpilot.
3,539 reviews analysed, 2026-06-01 to 2026-09-27.
Complaint rate (recent window): 11%
100% of negative reviews get a company reply.
“arrived the following Friday, unfortunately too late”
Next
TrustScore 4.3 · 300,064 reviews on Trustpilot.
3,283 reviews analysed, 2026-04-10 to 2026-09-27.
Complaint rate (recent window): 19%
100% of negative reviews get a company reply.
“Order was not next day delivery, again”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Cotton Traders | Next |
|---|---|---|
| Delivery late | 24% | 36% |
| Not as described | 23% | 11% |
| Delivery failed | 18% | 30% |
| Faulty product | 14% | 12% |
| Other | 6% | 7% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Cotton Traders or Next.