ComplaintCensus

GRUPO COMET vs Spitfire Audio: most-reported complaints compared

Most-reported issues at GRUPO COMET and Spitfire Audio, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

GRUPO COMET

TrustScore 1.4 · 192 reviews on Trustpilot.

10 reviews analysed, 2012-01-12 to 2023-02-11.

Complaint rate (recent window): 80%

0% of negative reviews get a company reply.

Faulty product75%
Support unhelpful75%
Warranty disputes62%
Other25%
“I lost 2months of my warranty got no compensation, missed my last Christmas with my grandad that I really wanted to get on video.”
1★ Trustpilot review, 2012-06-07

Spitfire Audio

TrustScore 4.2 · 13,227 reviews on Trustpilot.

617 reviews analysed, 2018-10-08 to 2026-09-25.

Complaint rate (recent window): 32%

60% of negative reviews get a company reply.

Faulty product41%
Support unhelpful21%
Not as described12%
Account/app problems12%
Support unreachable12%
“their installer silently failed to actually put any of the required plugins anywhere on my drive.”
1★ Trustpilot review, 2021-12-26

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssueGRUPO COMETSpitfire Audio
Faulty product75%41%
Support unhelpful75%21%
Other25%8%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, GRUPO COMET or Spitfire Audio.

GRUPO COMET vs Spitfire Audio: most-reported complaints compared · Complaint Census