Colonial Surety vs Glacier Insurance Company: most-reported complaints compared
Most-reported issues at Colonial Surety and Glacier Insurance Company, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Colonial Surety
TrustScore 4.8 · 6,424 reviews on Trustpilot.
310 reviews analysed, 2025-01-19 to 2026-09-01.
Complaint rate (recent window): 4%
100% of negative reviews get a company reply.
“Was assured that it would be taken care of and they would notify me. On Tuesday, I called again. It wasn’t fixed.”
Glacier Insurance Company
TrustScore 4.7 · 1,325 reviews on Trustpilot.
303 reviews analysed, 2021-02-04 to 2026-09-12.
Complaint rate (recent window): 8%
74% of negative reviews get a company reply.
“The agents don't return calls in a timely fashion”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Colonial Surety | Glacier Insurance Company |
|---|---|---|
| Support unhelpful | 32% | 19% |
| Support unreachable | 19% | 24% |
| Other | 18% | 11% |
| Account/app problems | 10% | 17% |
| Billing errors | 7% | 12% |
| Overcharging | 6% | 7% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Colonial Surety or Glacier Insurance Company.