Chestertons vs Hammondproperties: most-reported complaints compared
Most-reported issues at Chestertons and Hammondproperties, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Chestertons
TrustScore 4.4 · 3,071 reviews on Trustpilot.
168 reviews analysed, 2025-03-10 to 2026-09-07.
Complaint rate (recent window): 19%
97% of negative reviews get a company reply.
“Even after escalating to head office (London regional area director) nothing was done”
Hammondproperties
TrustScore 2.5 · 5 reviews on Trustpilot.
5 reviews analysed, 2025-08-30 to 2026-09-14.
Complaint rate (recent window): 100%
0% of negative reviews get a company reply.
“not providing audited accounts since June 2022”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Chestertons | Hammondproperties |
|---|---|---|
| Support unhelpful | 44% | 40% |
| Poor core service | 16% | 60% |
| Billing errors | 12% | 40% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Chestertons or Hammondproperties.