Check City vs Tower Loan: most-reported complaints compared
Most-reported issues at Check City and Tower Loan, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Check City
TrustScore 4.9 · 4,001 reviews on Trustpilot.
383 reviews analysed, 2025-04-29 to 2026-09-20.
Complaint rate (recent window): 2%
97% of negative reviews get a company reply.
“I am now confused and angry because I was unaware of this.”
Tower Loan
TrustScore 4.8 · 30,028 reviews on Trustpilot.
822 reviews analysed, 2026-06-16 to 2026-09-23.
Complaint rate (recent window): 5%
63% of negative reviews get a company reply.
“Seeing approximately $175 in interest added when only $20 remained to pay was something I found both illogical and incredibly unfair”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Check City | Tower Loan |
|---|---|---|
| Other | 29% | 17% |
| Account/app problems | 24% | 11% |
| Support unhelpful | 14% | 22% |
| Overcharging | 10% | 25% |
| Misleading pricing | 5% | 14% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Check City or Tower Loan.