Card Depot vs Puppies.com: most-reported complaints compared
Most-reported issues at Card Depot and Puppies.com, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Card Depot
TrustScore 4.8 · 1,905 reviews on Trustpilot.
439 reviews analysed, 2024-03-20 to 2026-09-24.
Complaint rate (recent window): 5%
100% of negative reviews get a company reply.
“In order to purchase a gift card, Card Depot requires you to provide proof of identity”
Puppies.com
TrustScore 4.8 · 2,300 reviews on Trustpilot.
346 reviews analysed, 2023-01-23 to 2026-09-11.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“Despite the seriousness of the situation, Puppies.com still declined to remove the testimonial or provide what I felt was meaningful assistance.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Card Depot | Puppies.com |
|---|---|---|
| Other | 25% | 33% |
| Account/app problems | 22% | 21% |
| Faulty product | 19% | 9% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Card Depot or Puppies.com.