Card Depot vs Gatby: most-reported complaints compared
Most-reported issues at Card Depot and Gatby, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Card Depot
TrustScore 4.8 · 1,905 reviews on Trustpilot.
439 reviews analysed, 2024-03-20 to 2026-09-24.
Complaint rate (recent window): 5%
100% of negative reviews get a company reply.
“In order to purchase a gift card, Card Depot requires you to provide proof of identity”
Gatby
TrustScore 4.8 · 1,779 reviews on Trustpilot.
422 reviews analysed, 2024-11-06 to 2026-09-23.
Complaint rate (recent window): 4%
100% of negative reviews get a company reply.
“I discovered that I could not cancel the service once it became active.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Card Depot | Gatby |
|---|---|---|
| Other | 25% | 20% |
| Account/app problems | 22% | 14% |
| Support unhelpful | 14% | 8% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Card Depot or Gatby.