Capital on Tap vs Salad: most-reported complaints compared
Most-reported issues at Capital on Tap and Salad, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Capital on Tap
TrustScore 4.6 · 18,540 reviews on Trustpilot.
369 reviews analysed, 2026-06-19 to 2026-09-23.
Complaint rate (recent window): 16%
94% of negative reviews get a company reply.
“take you through poor customer services support on hours with varying versions”
Salad
TrustScore 4.9 · 16,901 reviews on Trustpilot.
488 reviews analysed, 2026-03-16 to 2026-09-20.
Complaint rate (recent window): 4%
89% of negative reviews get a company reply.
“Company wants access to everything, proof of income and all my details before actually processing a credit check.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Capital on Tap | Salad |
|---|---|---|
| Support unhelpful | 38% | 17% |
| Account/app problems | 38% | 11% |
| Other | 14% | 42% |
| Billing errors | 7% | 8% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Capital on Tap or Salad.