Capital on Tap vs Fluro: most-reported complaints compared
Most-reported issues at Capital on Tap and Fluro, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Capital on Tap
TrustScore 4.6 · 18,540 reviews on Trustpilot.
369 reviews analysed, 2026-06-19 to 2026-09-23.
Complaint rate (recent window): 16%
94% of negative reviews get a company reply.
“take you through poor customer services support on hours with varying versions”
Fluro
TrustScore 4.9 · 2,946 reviews on Trustpilot.
287 reviews analysed, 2022-11-17 to 2026-09-07.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“told no on a £482 repayment”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Capital on Tap | Fluro |
|---|---|---|
| Support unhelpful | 38% | 11% |
| Other | 14% | 35% |
| Misleading pricing | 10% | 22% |
| Billing errors | 7% | 11% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Capital on Tap or Fluro.