Big House Experience vs Villa Plus: most-reported complaints compared
Most-reported issues at Big House Experience and Villa Plus, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Big House Experience
TrustScore 4.9 · 1,421 reviews on Trustpilot.
239 reviews analysed, 2020-11-18 to 2026-08-30.
Complaint rate (recent window): 0%
100% of negative reviews get a company reply.
“Complained to Big House Experience-not interested in a word we said”
Villa Plus
TrustScore 4.3 · 44,395 reviews on Trustpilot.
1,415 reviews analysed, 2026-06-18 to 2026-09-23.
Complaint rate (recent window): 18%
100% of negative reviews get a company reply.
“The kitchen was dirty, we had to wash all crockery before using.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Big House Experience | Villa Plus |
|---|---|---|
| Not as described | 46% | 59% |
| Support unhelpful | 25% | 12% |
| Support unreachable | 12% | 4% |
| Poor core service | 12% | 8% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Big House Experience or Villa Plus.