Big House Experience vs Sonder: most-reported complaints compared
Most-reported issues at Big House Experience and Sonder, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Big House Experience
TrustScore 4.9 · 1,421 reviews on Trustpilot.
239 reviews analysed, 2020-11-18 to 2026-08-30.
Complaint rate (recent window): 0%
100% of negative reviews get a company reply.
“Complained to Big House Experience-not interested in a word we said”
Sonder
TrustScore 1.3 · 602 reviews on Trustpilot.
100 reviews analysed, 2024-06-18 to 2026-01-25.
Complaint rate (recent window): 92%
0% of negative reviews get a company reply.
“Their only remedy was - to offer ear plugs.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Big House Experience | Sonder |
|---|---|---|
| Not as described | 46% | 16% |
| Support unhelpful | 25% | 39% |
| Support unreachable | 12% | 20% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Big House Experience or Sonder.