Big House Experience vs Home From Home Vacations: most-reported complaints compared
Most-reported issues at Big House Experience and Home From Home Vacations, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Big House Experience
TrustScore 4.9 · 1,421 reviews on Trustpilot.
239 reviews analysed, 2020-11-18 to 2026-08-30.
Complaint rate (recent window): 0%
100% of negative reviews get a company reply.
“Complained to Big House Experience-not interested in a word we said”
Home From Home Vacations
TrustScore 3.1 · 216 reviews on Trustpilot.
100 reviews analysed, 2018-10-27 to 2026-03-18.
Complaint rate (recent window): 19%
100% of negative reviews get a company reply.
“did not respond to emails. Eventually got a refund after 6 weeks”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Big House Experience | Home From Home Vacations |
|---|---|---|
| Not as described | 46% | 10% |
| Support unhelpful | 25% | 10% |
| Support unreachable | 12% | 32% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Big House Experience or Home From Home Vacations.