BG Insurance vs Heath Crawford: most-reported complaints compared
Most-reported issues at BG Insurance and Heath Crawford, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
BG Insurance
TrustScore 4.9 · 2,245 reviews on Trustpilot.
412 reviews analysed, 2017-10-13 to 2026-09-02.
Complaint rate (recent window): 3%
100% of negative reviews get a company reply.
“I’m treated like it’s an inconvenience that I call them.”
Heath Crawford
TrustScore 4.9 · 1,829 reviews on Trustpilot.
444 reviews analysed, 2023-08-27 to 2026-09-20.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“Wasted money by Bupa as they refuse to refund me and not pay for my treatment”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | BG Insurance | Heath Crawford |
|---|---|---|
| Support unhelpful | 39% | 19% |
| Overcharging | 24% | 6% |
| Support unreachable | 17% | 19% |
| Other | 14% | 19% |
| Misleading pricing | 10% | 28% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, BG Insurance or Heath Crawford.