BG Insurance vs Howden Insurance: most-reported complaints compared
Most-reported issues at BG Insurance and Howden Insurance, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
BG Insurance
TrustScore 4.9 · 2,245 reviews on Trustpilot.
412 reviews analysed, 2017-10-13 to 2026-09-02.
Complaint rate (recent window): 3%
100% of negative reviews get a company reply.
“I’m treated like it’s an inconvenience that I call them.”
Howden Insurance
TrustScore 4.8 · 75,270 reviews on Trustpilot.
3,106 reviews analysed, 2023-08-19 to 2026-09-23.
Complaint rate (recent window): 3%
94% of negative reviews get a company reply.
“Raised my complaint with Howden, manager never bothered to investigate Eight weeks passed, no final response from Howden.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | BG Insurance | Howden Insurance |
|---|---|---|
| Support unhelpful | 39% | 25% |
| Overcharging | 24% | 15% |
| Support unreachable | 17% | 16% |
| Other | 14% | 20% |
| Misleading pricing | 10% | 10% |
| Billing errors | 10% | 5% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, BG Insurance or Howden Insurance.