Better Protect vs HomeServe UK: most-reported complaints compared
Most-reported issues at Better Protect and HomeServe UK, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Better Protect
TrustScore 4.9 · 1,166 reviews on Trustpilot.
228 reviews analysed, 2016-02-26 to 2026-08-17.
Complaint rate (recent window): 0%
0% of negative reviews get a company reply.
“Should have and could have been all done in one email or call, not several.”
HomeServe UK
TrustScore 4.6 · 191,540 reviews on Trustpilot.
3,497 reviews analysed, 2026-03-04 to 2026-09-27.
Complaint rate (recent window): 9%
100% of negative reviews get a company reply.
“failed to resolve the problem. Each time I had to wait in for up to ten hours, they either failed to turn up”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Better Protect | HomeServe UK |
|---|---|---|
| Support unhelpful | 30% | 34% |
| Support unreachable | 25% | 7% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Better Protect or HomeServe UK.