Better Protect vs Halifax: most-reported complaints compared
Most-reported issues at Better Protect and Halifax, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Better Protect
TrustScore 4.9 · 1,166 reviews on Trustpilot.
228 reviews analysed, 2016-02-26 to 2026-08-17.
Complaint rate (recent window): 0%
0% of negative reviews get a company reply.
“Should have and could have been all done in one email or call, not several.”
Halifax
TrustScore 1.7 · 6,382 reviews on Trustpilot.
173 reviews analysed, 2026-07-17 to 2026-09-24.
Complaint rate (recent window): 87%
0% of negative reviews get a company reply.
“I was told "The Computer says no !" I then asked what I could do and was told I had to drive to where I was buying the car from”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Better Protect | Halifax |
|---|---|---|
| Support unhelpful | 30% | 45% |
| Support unreachable | 25% | 34% |
| Other | 20% | 9% |
| Billing errors | 15% | 5% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Better Protect or Halifax.