Believe Loans vs Salad: most-reported complaints compared
Most-reported issues at Believe Loans and Salad, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Believe Loans
TrustScore 4.9 · 10,311 reviews on Trustpilot.
550 reviews analysed, 2018-07-26 to 2026-09-20.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“now we are left with double the amount of debt and more worry”
Salad
TrustScore 4.9 · 16,901 reviews on Trustpilot.
488 reviews analysed, 2026-03-16 to 2026-09-20.
Complaint rate (recent window): 4%
89% of negative reviews get a company reply.
“Company wants access to everything, proof of income and all my details before actually processing a credit check.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Believe Loans | Salad |
|---|---|---|
| Support unhelpful | 59% | 17% |
| Other | 22% | 42% |
| Support unreachable | 15% | 19% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Believe Loans or Salad.