Believe Loans vs PayItMonthly: most-reported complaints compared
Most-reported issues at Believe Loans and PayItMonthly, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Believe Loans
TrustScore 4.9 · 10,311 reviews on Trustpilot.
550 reviews analysed, 2018-07-26 to 2026-09-20.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“now we are left with double the amount of debt and more worry”
PayItMonthly
TrustScore 4.7 · 4,208 reviews on Trustpilot.
299 reviews analysed, 2024-07-11 to 2026-09-17.
Complaint rate (recent window): 7%
67% of negative reviews get a company reply.
“They refused to pause or investigate the issue, and instead just point you back to the retailer”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Believe Loans | PayItMonthly |
|---|---|---|
| Support unhelpful | 59% | 22% |
| Other | 22% | 22% |
| Misleading pricing | 7% | 11% |
| Overcharging | 4% | 13% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Believe Loans or PayItMonthly.