BBQ Gas London vs Calor: most-reported complaints compared
Most-reported issues at BBQ Gas London and Calor, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
BBQ Gas London
TrustScore 4.9 · 4,455 reviews on Trustpilot.
287 reviews analysed, 2020-04-21 to 2026-08-31.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“I ordered on a Tuesday evening and it didn’t arrive until late the following Tuesday.”
Calor
TrustScore 4.7 · 25,755 reviews on Trustpilot.
760 reviews analysed, 2026-06-08 to 2026-09-23.
Complaint rate (recent window): 7%
100% of negative reviews get a company reply.
“We also need communication in advance about a delivery so as to unlock a farmer’s gate which has not happened”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | BBQ Gas London | Calor |
|---|---|---|
| Delivery late | 24% | 21% |
| Delivery failed | 24% | 14% |
| Support unhelpful | 9% | 26% |
| Billing errors | 6% | 18% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, BBQ Gas London or Calor.